Backup is not included at any tier and servers are unmanaged by default. We would rather say so here than have you find out during a restore.
Every add-on below is in scope for the portal but carries no published price. You can select them during configuration and we will quote before your service is activated — nothing is charged without your agreement. Publication of firm prices is pending Finance sign-off.
Nightly encrypted snapshots of the whole server, held offsite for seven days and restorable from the client area without a ticket. No tier includes backup by default; this is the minimum we would run on anything holding data you cannot recreate.
Nightly encrypted offsite snapshots with thirty days of retention — the window you need to recover from corruption or a ransomware event discovered weeks after the fact, rather than merely from last night's mistake.
One-minute checks on host reachability, CPU, memory, disk and the services you nominate, with email and SMS alerting. Alerts raise a ticket automatically, so a failure at 03:00 is already in the queue when you wake up.
We take the operating system: patching on a monthly window, security updates out of band, monitoring, and a 24-hour response target on anything we did not cause.
Everything in Basic, plus CIS-aligned hardening, a four-hour response target, and a quarterly review of capacity, patch posture and cost against what you are actually using.
An additional dedicated IPv4 address with its own reverse DNS record.
A 100 GB NVMe volume attached to an existing server, expandable in place. Use it when you need storage without paying for cores and memory you will not use.
5 TB of additional monthly transfer, added to your allocation and renewing with the service.
A SQL Server Standard licence provided under our hosting agreement, so the database sits on your ShiftHosts invoice rather than a separate Microsoft agreement.
Paid once. No renewal invoice is ever raised against these — they are delivered, receipted, and closed.
We move an existing workload onto ShiftHosts: assessment, a rehearsed cutover, a verified rollback position, and a named window agreed with you in advance. Priced per workload after a scoping call.
A CIS-aligned hardening pass on a server you already run, delivered with a written before-and-after report you can put in front of an auditor. One-time engagement, no renewal.